ISO/IEC 20000-1:2018 certification
IT service management system (SMS): demonstrate that your IT services are delivered with quality, consistency and continual improvement.
What it is
ISO/IEC 20000-1 is the international standard for IT service management. It covers the planning, design, transition, delivery and improvement of services — incident management, change management, service levels, capacity and service continuity — with an approach aligned with ITSM good practice.
Benefits
- Service quality demonstrable to customers through an independent certificate.
- Consistent ITSM processes: incidents, problems, changes and service levels.
- Frequent requirement in outsourcing contracts and managed service provider (MSP) selection.
- Higher customer satisfaction and lower operating costs.
- Natural combination with ISO/IEC 27001 in an integrated audit.
How the process works
Fixed quotation, remote Stage 1 documentation audit and Stage 2 implementation audit, independent decision by the certification committee and certificate with 3-year validity and annual surveillance. See the full certification process.
Request your quotation for ISO/IEC 20000-1 or an integrated audit with ISO/IEC 27001.